• Interview

    Takes about 1 to 2 hours

    During the interview(s), we will discuss the most appropriate products and home loan lenders that best suit your needs. Once the most appropriate lender and loan product has been selected by you, the loan application can formally proceed.

  • Loan Application

    Takes 24-48 hours

    Your loan application will be lodged with the lender within 24 hours of receipt of ALL required supporting documents. This includes the First Home Owners Grant (FHOG) application where applicable. Once lodged, we will receive confirmation receipt from the lender within 24 hours.

  • Conditional Approval

    Takes 2-3 days

    We will receive a conditional approval receipt from the lender on your behalf. This will detail any outstanding matters requiring attention prior to unconditional (full) approval. Upon conditional approval, property valuation(s) will be ordered by the lender (if required).

  • Valuation Reports

    Takes 3 days

    Valuation report(s) will generally be received by the lender within 3 days of request (subject to property access).

  • Unconditional (full) Approval

    Takes about 2 days

    We will receive unconditional (full) approval from the lender within 2 days from receipt of their satisfactory valuation(s). We will then contact you to confirm written unconditional (full) approval has been received from the lender.

  • Mortgage Documents

    Takes 5-10 days

    Under normal circumstances, the lender will send a copy of the mortgage documents to you (or the nominated party) within 5 days of unconditional (full) approval. You will need to sign the mortgage documents and return them to the lender as soon as possible.

    Please note – on receipt of the mortgage documents, you are invited to phone us to confirm their receipt by you and ensure all is in order for you to sign.

  • Booking Settlement

    Takes 2-10 days

    Purchasing a property

    Between 2-3 days after you have returned your mortgage documents your solicitor/conveyancer will contact the lender to book settlement. Please note – solicitors/conveyancers need to allow 3-5 days prior to settlement to arrange the necessary paperwork.


    Between 2-3 days after you have returned your mortgage documents the lender will liaise directly with your existing lender (if different) to arrange your property refinance. Please note – your existing lender may require up to 10 working days to prepare a discharge of their existing mortgage and arrange settlement.

  • Settlement

    Takes 1 day

    Congratulations! Settlement has been effected and your new loan is in place.